woin's Privacy Policy
Your personal information is held by us in trust. This policy explains how woin collects your information, what it is used for, and how carefully it is kept secure.
This privacy policy ("Policy") applies to all users ("you" or "member") of the woin platform. woin ("we" or "platform") operates the website and in doing so processes various personal information. Please read this document carefully. The terms set out in our Terms and Conditions also apply alongside this Policy.
Data Collection
We collect various types of information while you use the woin platform. This information comes from two main sources — what you provide directly and what is generated automatically while you use the platform.
1.1 Information You Provide Directly
During account registration, verification and financial transactions, you provide us with the following information:
- Full name, date of birth, and national ID or passport details.
- Mobile number and email address.
- Residential address.
- Financial information — bKash, Nagad, Rocket or Upay account numbers and bank account details.
- Photos or scans of identity documents submitted for account verification.
1.2 Automatically Collected Information
When you access the woin platform and play games or place bets, certain information is recorded automatically:
- IP address, browser type and version.
- Device type — mobile, tablet or desktop.
- Duration of platform access and navigation activity.
- Game session history, bet amounts and results.
- Information collected through cookies and similar tracking technologies.
woin will never ask for your password, OTP or full payment details by phone or email. If anyone asks for such information, refuse immediately and notify our support team.
Purpose of Data Use
Collected information is used for specific and lawful purposes. woin never processes any information for unnecessary or unauthorised purposes.
2.1 Account Management and Verification
Confirming your identity and maintaining account security is our primary responsibility. woin strictly verifies the 21+ age requirement to prevent participation by minors and analyses information to detect suspicious activity.
2.2 Processing Financial Transactions
Your payment information is required to complete deposits and withdrawals successfully. Relevant information is processed to confirm transactions via bKash, Nagad, Rocket and Upay as well as bank transfers.
2.3 Support and Communication
Stored information is used to provide support via 24/7 live chat and email. Having a history of previous complaints or requests makes it possible to provide faster and more effective assistance.
2.4 Service Improvement
Information is used to produce anonymous statistics for improving platform performance, the gaming experience and the payment process. Personal identity is never revealed in such analysis.
2.5 Legal Compliance
Retaining and processing certain information is legally required in order to comply with anti-money laundering (AML) and counter-terrorist financing (CFT) regulations.
Data Sharing and Disclosure
woin does not sell your personal information to any third party. However, in certain situations it may be necessary to share information on a limited basis.
3.1 Service Provider Partners
Payment gateways, identity verification services and game software providers — such as Pragmatic Play, Evolution or JILI — receive information to the extent necessary. These partners operate under strict confidentiality agreements and may not pass this information to any third party.
3.2 Law Enforcement Authorities
It is our legal obligation to provide necessary information on the basis of a court order or a lawful request from a law enforcement authority. In such cases only the information legally required is provided.
3.3 Changes to Business Structure
In the event of any future corporate restructuring, merger or acquisition, collected information may be transferred to the new entity under the same terms of this policy. Members will be notified in advance of any such change.
woin never sells your information to any advertiser or data broker. Your personal information is used only for the purposes stated in this policy.
Data Security Measures
To ensure the security of your information, woin maintains multiple technical and organisational security measures.
4.1 Encryption Technology
All data transfers are encrypted using SSL (Secure Socket Layer) technology. Stored sensitive information, particularly financial details, is protected with industry-standard encryption algorithms.
4.2 Access Controls
Only authorised staff, and only when needed to carry out their duties, may access personal information. All access is logged and regularly audited.
4.3 Security Testing
Regular security audits are conducted to identify potential vulnerabilities. Any attempt at unauthorised access to the system triggers an automatic alert and the necessary action is taken.
Cookies and Tracking Technologies
The woin website uses cookies that help improve your browsing experience and ensure the platform functions correctly.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, saving form data and keeping security features active. Without them the platform will not work properly.
5.2 Functional Cookies
These cookies are used to remember your preferred language, theme or other settings. Disabling them may prevent some convenient features from working, but the core functionality of the platform is maintained.
5.3 Analytics Cookies
These cookies help produce anonymous statistics to understand which parts of the platform are used most and where there is room for improvement. These cookies do not contain any personal identity.
You can control or delete cookies at any time from your browser settings. However, deleting essential cookies may disrupt login and session-related functionality.
Data Retention Period
woin does not retain your information indefinitely. A specific retention period is set for each type of information.
6.1 While Your Account Is Active
All information necessary to provide the service is retained for as long as your account remains active. If you request account closure, most information is deleted; however, some records must be kept for a set period due to legal obligations.
6.2 Financial Transaction Records
Transaction records are retained for the legally required period to prevent financial fraud and meet regulatory requirements. After this period these records are securely deleted.
6.3 Marketing Communications
If you withdraw your subscription to marketing messages, your preference is updated immediately and further communications stop.
Your Rights
As a woin member you have the following rights regarding your personal information:
7.1 Right of Access
You may ask at any time what information woin holds about you. If you make a request via live chat or email, we will provide that information within the applicable timeframe.
7.2 Right to Rectification
If any information we hold about you appears to be incorrect or incomplete, you have the right to request a correction. Information can be updated through your account settings or via support.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to your information being used for marketing purposes. When such a request is received, woin acts on it promptly.
For any concerns related to responsible gaming or to set account limits, see our Responsible Gaming section.
International Data Transfers
woin uses global technology infrastructure, so in some cases information may be processed on servers located outside Bangladesh. Regardless of where information is processed, the protection standards set out in this policy remain in effect.
For transfers of information to third countries, we work only with partners who maintain equivalent data protection standards and follow applicable contractual safeguards.
Protection of Minors' Data
woin strictly observes the 21+ age requirement. No person under the age of 21 is permitted to open an account or use the service.
We do not knowingly collect personal information from any minor. If an account created by a minor comes to our attention, the relevant information is deleted immediately and the account is closed. You can learn more about woin's platform policies and values on our About Us page.
Policy Changes and Updates
This privacy policy may be revised from time to time due to business changes, new services or legal requirements. For significant changes, woin will notify members in advance by email or through the platform.
Continued use of the platform after a policy change will be taken as acceptance of the updated policy. The most recent version will always be available on this page.
For more information about this policy or our data protection practices, you will find answers to common questions in our FAQ section.
Contact and Complaints
If you have any questions about this privacy policy, wish to make a request regarding your information, or want to raise a concern, please contact the woin support team. Our team is available in Bengali and English for 24/7 support.
After a privacy complaint is submitted, woin will investigate and respond within a reasonable time. If you are not satisfied with the outcome, you retain the right to complain to the relevant regulatory authority.